The use of the software is subject to the terms and conditions of the license agreement, which is included in the software, and you must read and accept it before using the software.
Wuhan Yipabei Technology Co., Ltd is committed to delivering exceptional service and ensuring a positive experience for every customer. All of our products are offered as "try-before-you-buy" software, allowing customers to make informed purchasing decisions and avoid selecting products that may not meet their needs. We highly recommend that you test the product prior to placing your order.
The installation of the program purchased under a Single-User Personal License is limited to one personal computer owned or controlled by the license holder, plus one additional computer also owned by the license holder (e.g., one computer at home and another at work, or a desktop and a laptop at home). However, at any given time, only one copy of the purchased program may be in use.
1-Month License: Throughout the month, you can contact us for 24/7 technical support whenever you encounter issues with the software. You will also receive regular software updates for free during the valid license period.
1-Year License: Over the course of the year, you can reach out to us for 24/7 technical support whenever you face problems with the software. You will also receive free regular software updates.
Lifetime License: For the lifetime of your purchase, you can contact us for 24/7 technical support whenever you encounter issues with the software. You will also receive free regular software updates.
A multi-user license is not assigned to a single individual; instead, it can be installed on a specified number of computers within your family, organization, or corporation.
Family License: This license allows for lifetime use on multiple computers (2-5). If you encounter any issues while using the software, you can contact us for 24/7 technical support. Additionally, you will receive regular software updates for free.
Pricing for the multi-user license varies based on the number of users. The more users you have, the lower the price per license. If you intend to purchase hundreds of licenses or more, we can offer you a discounted rate. Please will contact you within 24 hours on business days.
You can download and register the software anytime, with no limitations.
From Mac to PC or PC to Mac: You cannot use the license on a different platform due to the software being specifically coded for each OS. Please ensure you select the correct operating system before purchasing.
However, if your order is within 30 days of the payment date (7 days for a 1-Month License), you can repurchase the software for the correct platform and then contact the Epubor Support Team to request a refund for the incorrect platform software.
From Old Computer to New with the Same System: If you change your computer, you can contact us to transfer your license to your new device. For example, if you have a 2-year license and your computer breaks down after one year, simply reach out to us, and we will provide a new license for the remaining year, while the previous license will become invalid.
Upgrade from Basic Software to Supreme Software: If you previously purchased our software and now want to upgrade to a more advanced version, you can do so without paying the full price.
Upgrade from Limited Period License to Lifetime License: If you have a limited period license, you can upgrade to a lifetime license at any time. The upgrade price will vary based on the software purchased. For all license changes and upgrades, please provide your purchasing email address, transaction number, and name. Once we verify your purchase in our database, you will be able to proceed with the license change or upgrade.